Privacy Policy

Last updated: 2 October 2026

TivloLab respects your privacy. This policy explains what information we collect through tivlolab.com, how we use it, and your choices. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Students: name, email, phone number, level of study, school or college, city and country, and a parent or guardian's name and phone where needed.
• Mentor applicants: name, email, phone number, address, qualifications, experience, motivation, profile link and CV.
• Enquiries: the details you type into our contact form.
• Payments: fee amount, payment status and payment reference numbers. If you pay online, card, UPI and bank details are handled by Razorpay and never reach us.
• Technical data: basic information such as your IP address, used to protect our forms from spam and abuse.

2. How we use it

• To register you, confirm payments and send receipts.
• To run your course, schedule practical classes and issue certificates.
• To review mentor applications and contact applicants.
• To reply to enquiries and send important course updates.

We do not sell your personal information, and we do not send marketing messages without your consent.

3. Who we share it with

• Razorpay, to process online payments, where offered.
• Our hosting and email providers, who store and deliver our website and emails.
• Authorities, only when required by law.

4. How long we keep it

We keep student records while you study with us and for as long as needed for certificates, accounting and legal requirements. Mentor applications and CVs are kept for up to 12 months, then deleted unless you join our team.

5. Security

Our website uses https encryption. Registration data and CVs are stored on our server in protected folders that are not publicly accessible, and only authorised TivloLab staff can view them.

6. Learners under 18

For learners under 18, we collect information with the consent of a parent or guardian and use it only to provide the course.

7. Your rights

You can ask to see, correct or delete your personal information, or withdraw consent, by emailing us. We will respond within a reasonable time, subject to records we must keep by law.

8. Cookies

Our website does not use advertising or tracking cookies. Your browser may store small settings needed for the site to work.

9. Changes

We may update this policy; the latest version is always on this page.

Contact us

TivloLab
Email: Inquiry@tivlolab.com

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