Refund and Cancellation Policy

Last updated: 2 October 2026

We want every student to be happy with their course. This policy explains when fees paid to TivloLab can be refunded.

1. Cancellation within 7 days

You can cancel and receive a full refund if you ask within 7 days of payment, as long as you have not completed more than one module or attended a practical class.

2. After 7 days

After 7 days, or once more than one module has been completed or a practical class attended, fees are not refundable. You may instead ask to move your fee to another TivloLab course of equal or higher price, paying any difference, once and within 30 days of payment.

3. If TivloLab cancels

If we cancel a course or cannot provide it, you will receive a full refund of the fee for that course.

4. Failed or duplicate payments

If money is deducted but registration fails, or you are charged twice, the extra amount is refunded in full. Razorpay often reverses failed payments automatically.

5. Missed practical classes

Practical classes are unlimited and repeat for each topic, so a missed session can be attended on another scheduled date. Missed sessions are not refunded.

6. How to request a refund

Email Inquiry@tivlolab.com from your registered email with your registration number (for example, TL-25) and the reason for cancelling. We reply within 3 working days.

7. Refund timing

Approved refunds are sent to the original payment method within 7 working days. Your bank may take a further 5–10 working days to show the amount.

Contact us

TivloLab
Email: Inquiry@tivlolab.com

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